pD
pamela D
1 reviews | Active since Mar 2015
26 Mar 2015, 08:47
CANCELLED MEDICAL AID AND STILL DEBITED TWICE
discovery is ******** ,i am a new member of discovery but i should say the feedback i got from them was ****ed up ,firstly getting my documents was **** ,never received them ,so i decide to cancel my policy , now i am debited twice for NO COVER <br> <br> no communication whatsoever but when it comes to money very quick assholes they are !<br> <br> <br> i want my money returned! IMMEDIATELY
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
27 Mar 2015, 16:28Hello NTSIKI2015,
Thank you for your comment.
As discussed, you cancelled your membership after our bill run and therefore your debit order was collected. You have since confirmed that you stopped the debit order and were refunded.
I am truly sorry for the way in which your query was handed and will address this matter with the relevant managers.
Kind regards
Danita
Thank you for your comment.
As discussed, you cancelled your membership after our bill run and therefore your debit order was collected. You have since confirmed that you stopped the debit order and were refunded.
I am truly sorry for the way in which your query was handed and will address this matter with the relevant managers.
Kind regards
Danita
Discovery Health's reply27 Mar 2015, 16:28
Official
Hello NTSIKI2015,
Thank you for your comment.
As discussed, you cancelled your membership after our bill run and therefore your debit order was collected. You have since confirmed that you stopped the debit order and were refunded.
I am truly sorry for the way in which your query was handed and will address this matter with the relevant managers.
Kind regards
Danita
Thank you for your comment.
As discussed, you cancelled your membership after our bill run and therefore your debit order was collected. You have since confirmed that you stopped the debit order and were refunded.
I am truly sorry for the way in which your query was handed and will address this matter with the relevant managers.
Kind regards
Danita