Cancellation of medicine orders / MedXpress

I am FORCED to order medicine from Medxpress, as i am on the Delta Plan. Otherwise if i go to Dischem etc. direct i need to pay 20% of the cost!!!!! No problem i order through MedXpress. On 2 occasions in the last 6 months, medicine is ordered via the SMS service, i get a confirmation via SMS, fantastic, BUT when you check online tracking your order, it says cancelled!!!!! One then has to phone to find out what the problem is, just to find out that medicine is out of stock. Surely if the meds are ordered and confirmed, it is up to Medxpress to inform the patient about the non availability of the medicine!!!!! and to offer a alternative. This is called Customer Service in case Discovery doesn't know. I hate this service and would prefer to pick up my own medicine to avoid this whole process. I include 2 x dates and order numbers, 1. 14/11/14 MX0000ND6B 2. 26/01/15 MX0000QVPV<br> Both these orders were cancelled, and i wasn't informed. i called today and yesterday and told not to worry it will be sorted!!! The call centre guy from yesterday did not fillful his promise. <br> Not impressed with Discovery at the moment as the service levels are dropping in all DEPARTMENTS.