Cancellation of. Debit order

Good day

I have recently become a new discovery member. My membership number is ********** 20. My name is Mrs MRF de Nobrega.

Recently when applying for this membership I asked for the debit order to come off my account on the 1st February 2018 but told the call Centre agent that I would have to notify discovery later because I have to give my current medical aid one months notice for termination. Later I sent through the termination certificate to Discovery stating that the medical aid I was on would be cancelled the 28th February and so I would need to change the start of membership and debit order for the 1st March 2018.

I called Discovery twice for this and nothing was done. I called on the 30th January 2018 and it was explained that some procedures had to be followed and it had to be requested. It was also stated by the agent that because the email with the attached termination was sent from a different email address as identified in their system, they had not read it and therefore the debit order would go off the 1st February 2018. I explained that I cannot afford two medical aid debit orders to go off on the 1st February as I would not have the money to then pay my other expenses. The answer I got from the agent was that those are the rules and regulations and that's what would have to be done.

As a new member I am totally disgusted with your service that I actually want to cancel this membership simply because of the debit order date not being able to be changed. My reference number for this query is ********** 894.

Please assist urgently.