1 reviews | Active since Apr 2016

17 Feb 2017, 09:27

Cancellation

<p>Today I find out my medical aid has been cancelled, after they advised me to sned through all documentation to keep it active and just to change it to private. Now i understand why everyone hates discovery i spoke to 7 people in a space of 10 minutes because i keep getting transferred from one end to another, how pathetic. Now i need a bank letter which requires me to go to the bank im a working mom where in hells name should i find the time to go to bank. This is utterly pathetic and i can truly say no one can compare to bestmed, i never had any hassle they had great customer service.</p> <p> </p> <p>Discovery makes it so hard to get a job at their company i had many friends that has had the best of the best jobs but could not get in to discovery, how do they make it so hard but then their customer service is so highly bladdy pathetic, no sense at all.</p>

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Replies (2)
Discovery Health
Discovery Health's reply17 Feb 2017, 12:14
Official

Dear whitley-wood

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Feb 2017, 13:52
Official

Dear whitley-wood

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team