Canceled and left destitute

So I changed jobs in May, completed my docs to change my medical aid to private capacity. At the end of my contract with my previous employer I contacted discovery to send the transfer to private capacity docs to get it changed, the lady said I couldn't do that as it was with my previous employer I explained I've done it but I want to be sure I was told no, can't do anyway she said it was fine if there was anything I'd be notified during May I followed up, and yay for everything was fine I even asked to pay for the medical was told I can't make a payment yet, arranged with my forker employer to pay them for the medical till it was transferred did payment for still called back to ask if it was done end of May was told everything is fine. Today get an email from discovery to say my membership was withdrawn effectively 30/04/2025 I called frantically trying to arrange a medical aid only to be told no waiting period as they understood the problem guess what 3 month general waiting period and 12 months condition specific waiting period for my kids. How pathetic you guys made me lose two months when I could have moved to another medical aid with no waiting period only for to do this ****, I am taking it up with the ombudsman you are inconsiderate and appalling towards especially since I tried canceling, tried transferring and paying you and you guys gave me the runaround. Passing the buck to my ex employer is not going to fly as I did my due deligence to notify you of what was going on you choose not to listen