Cancel your membership without any reason or request while you have two pmb chronic illnesses!

Good day Discovery Health. I have been with the scheme for over 10 years, and recently my work paid a contribution of it. Then my contract ended with them, so I asked the membership to be transferred which was done on 8 December 2025. Your reference was Cadi transfer (***) -MailRef#***#- to pay it personally again. Today I get an message saying me and my partner have new digital cards. And low and behold my membership is canceled. I did not request this, or ask for it. All my health pathways and money accumulated gone. So how do you do this to an individual and their partner who has pmb for epilepsy and pmb for heart conditions? I will report this now to the health board as no where did I ask cancelation. You are sick! This is an exert from the confirmation :

Transfer to private capacityMembership number: ***. I have transferred the above membership to private status effective from 01.01.2026.The new account will be debited from 01.02.2026.The membership pays premium in arrears.