BM
Bella M

1 reviews | Active since Jul 2024

22 Jul 2024, 17:27

Cancel lower costing plans because they are not working for the us

Ooh wow I'm under Essential smart dynamic have bern paying for years never used this but only when it was a hospital plan, but since I changed to a medical aid have not used it at all... Few months ago I checked which doctors I can consult in my area Melrose / Bryanston and there were many, even before taking this I checked the hospitals and doctors I can go yo and I was happy then I went on with Essential smart dynamic plan, and now that I need to see a doctor, to my surprise there aren't no more doctors under my plan?? When I called they told me if doctors decide to pull out of a plan they are allowed to do so. My question is why do I have a day to day consultation when I don't have any doctors I can go to??? The only doctor that I seem to now qualify to see or consult is in Benoni, and I'm in Melrose, there's none anymore around my area... Clearly they pulled out of my plan??? Why does discovery keep such medical plans if these plans don't have doctors to consult to??? They can keep the higher costing plans which all doctors go to. This is ridiculous that I must travel all the way to Benoni just because around jhb there's no doctor under my plan.

0
Replies (3)
Discovery Health
Discovery Health's reply23 Jul 2024, 06:30
Official
Dear Bella M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
BM
Bella M's update25 Jul 2024, 13:43
Reviewer Update
I received a call today from Discovery and I was taken through my plan and was advised on how to search for doctors to consult... My search was wrong hence I couldn't find any doctors, the searching system I was taken through showed me a lot of doctors around me, didn't take the name of the lovely lady I spoke to, she was really helpedful ful. Thank you so much for reaching out. I'm not a sick person but this time my system is working against me and I need to see a doctor. Really appreciate all the help.
Discovery Health
Discovery Health's reply23 Oct 2024, 11:10
Official
Dear Bella M

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team