Can you please assist me

I have been in telephonic contact with Prishanth. Before I carry on, he as assisted me and understands my scenario which I am currently facing. I have been with Discovery since 2003, I downgraded in January / February because I am not able to service all my commitments to the Coastal Core from Coastal Savings. Things have gone from bad to worse for me unfortunately and I have been forced to find something cheaper because one can also not sit without medical cover. I called the call center this morning wanting to know if they can assist me in cancelling my membership effective immediately due to the financial difficulties I am currently facing. My last premium didn't go through because I don't have enough funds. I was informed due to the suspension on my account there is nothing that can be done. I don't understand that, i received my suspension email on Monday the 11th of May, which was issued on the 8th of May. Why can I not pay for the few days for which I was covered and let the cancellation proceed. Can someone please assist me, surely if I had enough money for my Discovery premium and for a new premium I wouldn't be going through these measures. Can someone please assist me?