Can you be any more pathethic?

I submitted a claim on the 26th of February 2016 (your ref ***). I received NO FURTHER COMMUNICATION AFTER THIS. I submitted this claim again on the 10th of March 2016 (your ref ***). Alas AGAIN NO FURTHER COMMUNICATION AFTER THIS. I resubmitted this claim 7 times on Tuesday the 29th of March. But other than receiving automated reference numbers - NO FURTHER COMMUNICATION FROM YOU. I have tried calling your ever so useless call centre, only to be informed that EVERY SINGLE agent I spoke to had technical problems. Sent you an web-site query to which you were supposedly going to respond in 24 hours . . . It has now been 48 hours. I understand that in the world of medical aids Discovery only exists to ensure that doctors are paid as little as possible for the valuable service they provide and that Discovery profits as much as possible for doing really nothing other than frustrate their unfortunate members. I am elated by the competition commission inquiry into Medical Aids hoping that in this process it will be uncovered just how uncompetitive you behave by forcing employees in companies to sign up to your useless scheme. In the interim I want you to process my claim