can this be?

<p>I did an aplication to change banking details on the 22/08/2016 and this was accepted and confirmed via email that the debit order will go off from the new bank on the 1st of September yet this did not happened on the 5th iphoned and ask why 2 different story but we agreed that a forced debit order will take place that night. On the 6th still no debit order went off my brother's medical aif was suspended with him having a brain tumour we cannot aford that his medical aid is suspended. Phoned again made a manual payment and then that night the debit order went off so now his premie was paid twice , fine ill just go to the bank and reverse the debit not a problem altough i will only be able to do it on my next off day and thst the bank took fees for this is fine. Untill yesterday where another 2 debit orders went off again banking fees. So up until today i paid a sum of *- R 3300-00 for one month that is excluding banking fees petrol and wages i lost because i had to take of from work to go and sort this out. When it comes to your call center the only reason i can get is sorry itd an error on our side we will reverse it back into your account after 7 days. i mean really is it so hard to put one debit in place and the fact that they tell the financial adviser it was me who cancelled the debit order is not true . You are not doing your job and then you blame it on the clients like i said my brother has a tumour on his brain there for you are actually playing with his life. </p>