Can not view Chronic Information

<p>Hi Discovery,<br />Please solve your permissions problem ASAP as neither my wife or myself can view my daughters chronic information.</p> <p>Please send me this information via email today as my daughter’s doctor needs this information.</p> <p> </p> <p>The attached screenshot shows the name of the member as well as the error "You are not permitted to view certain information of other members of your plan"</p> <p> </p> <p>Two days later I get a reply:</p> <p>"We cannot trace a valid membership with the information provided. Please confirm the nine-digit membership number or the member's ID number"</p> <p> </p> <p>My email contains my name, and my daughters name is on the screenshot. How hard is this to fix Discovery?</p> <p> </p>