Can not login.

I am absolutely shocked to see how difficult it is to log in to my online Discovery Health account. The login process changed a while ago, now you have to enter an OTP. But the OTP is not getting through to my email or SMS. There is a number you can call but then the system asks for an OTP again, but it doesn't get through. Then your call is transferred to an operator, but it rings and rings until the line is disconnected. How pathetic. Discovery Health is making the process as difficult as possible to get in touch with these people. Discovery, I tried my best, now you can contact me. Thank you.