Can not answer simple questions

It really is astounding that such a large company can not answer four simple questions. I have emailed consultants and filled out a ' Call Me Back' form online and someone did call me but apparently he could not help me because the company I work for has a Discovery Broker. I do understand how it works but my question to you is, CAN YOU GUYS NOT FIND 5 MINUTES TO ANSWER 4 SIMPLE DAMN QUESTIONS REGARDING YOUR MEDICAL AID SCHEME!!!This makes me doubt Discovery Health's interest in their clients and I am considering joining another medical aid scheme. You are just interested in profits and not the welfare of your potential and current clients.