AL
Andrew L
1 reviews | Active since Nov 2015
25 Nov 2015, 09:09
Calling me when I have cancelled
I received a call a few minutes ago from a hector nquapa and he told me that \Your Discovery has lapsed due to non-payment"<br> I have paid every year for 3 years before cancelling my medical aid. I phoned a month ago to cancel my medical aid and they now claim it's due to non - payment. He also wouldn't put me through to a supervisor or anyone that could help and choose to argue with me instead.<br> Listen to the recording of the call and tell me if these are the values that Discovery Health has???"""
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Discovery Health's replyOfficial
25 Nov 2015, 14:34Hello LingwoodAL,
Thank you for your comment.
Please accept our sincerest apologies for the service that you received. We have confirmed telephonically that your membership is withdrawn as requested.
It is not the level of service that we aspire to and will ensure the service is addressed appropriately.
Kind regards
Sirgree
Thank you for your comment.
Please accept our sincerest apologies for the service that you received. We have confirmed telephonically that your membership is withdrawn as requested.
It is not the level of service that we aspire to and will ensure the service is addressed appropriately.
Kind regards
Sirgree
Discovery Health's reply25 Nov 2015, 14:34
Official
Hello LingwoodAL,
Thank you for your comment.
Please accept our sincerest apologies for the service that you received. We have confirmed telephonically that your membership is withdrawn as requested.
It is not the level of service that we aspire to and will ensure the service is addressed appropriately.
Kind regards
Sirgree
Thank you for your comment.
Please accept our sincerest apologies for the service that you received. We have confirmed telephonically that your membership is withdrawn as requested.
It is not the level of service that we aspire to and will ensure the service is addressed appropriately.
Kind regards
Sirgree