CALLING DISCOVERY IS NOT HELPFUL AT ALL

I SENT AN EMAIL ON THE 16/10/2024, TODAY I CALLED AND THE AGENT WHO ANSWERED THE PHONE REFUSED TO HELP ME AND TOLD ME I NEED TO SEND ANOTHER EMAIL I ASKED HIM HOW DO I SEND ANOTHER EMAIL IF MY FIRST EMAIL HAS NOT BEEN REP**** HE DID NOT EVEN WANT TO TAKE MY EMAIL REF NUMBER THIS IS NOT RIGHT THAT WE CANNOT BE HELPED AND WHEN WE SEND EMAILS WE DO NOT GET ANY RESPONSE I WANT FEEDBACK ON THIS MATTER AS SOON AS POSSIBLE ***