CALLING DISCOVERY IS A COSTLY CALL. WHY???

When trying to call Discovery, it can take between 3-4 minutes before you get to speak to a consultant. There are FAR TO MANY voice prompts to go through before you get to talk to anyone. Today I made 3 attempts to call, only for the call to be dropped after 3 minutes. This in essence cost me 9 minutes in airtime without results. Calling any medical aid seems to be a problem for many people in general. Calls to medical aids should be 100% Toll Free. If they put you through so many prompts, then they can do so with their own "airtime" instead of the clients.