Call recording request.

Discovery health call centre agents proved to be worst than home affairs agents. They never know how to direct a call, don't take note of the conversation ,place your call on hold without ever returning or providing feedback .

I've spent almost 2 hours on the phone speaking to agents that can't even direct my query to the correct department.

I've sent a call recording request on email and never heard back from DH. Every agent that I spoke with transferred my call to the wrong department ,placing my call on hold with no reasonable explanation and hardly ever coming back. All I'm trying to get is evidence that I took on a vitality package when I signed for medical aid. Please help!!!!!