Call in every week with no succes

<p>On around the 18th of December I sent in a Claim Reversal form due to my dentist claiming twice from my medical aid. Till today it still hasn't been done. I have called Discovery almost every week since then with no avail. The poor people in the call centre, try help me as much as I can by escalating the issue but no one from where the escalate to never bothers to call me back. I mean what can be so hard about reversing funds back into my savings?!?!?!?!?!?</p> <p>Now I even have another complaint! I sent in a request to have funds paid from my MSA form on around the 28th on January for the amount of R968. A week later only R495 gets paid into my account. I called Discovery and I was initially told that the pharmacy has claimed twice, I advised them that I did not receive any email stating that a claim had been rejected for that amount. I then called back again and spoke to a lovely lady named Lee. who advised me that it was a mistake on discoverys side. She advised me that she had escalated the issue and the remainder should be paid back into my bank account. She also advised that I resend the claim reversal form.</p> <p>I got a call a week later from a gentleman whose name I can't remeber and he advised me that the remainder would be paid out. A week and a half later and still nothing has happened.</p> <p> </p> <p>I did not send in the claim reversal form again. I have been going back and forth with Discovery for OVER 2 MONTHS! I honestly should not have to go back and forth with them like this and waste my time and money trying to get simple things sorted out. It really is unacceptable!! This should've taken 4 days!</p> <p> </p> <p>I would just like to add that your call centre always tried to help me, it seems that the problem there is from the next level up. Get your people sorted out.. And I know want my probloem to be sorted out as soon as possible! I will not be wasting any more of my hard earned money chasing people to do their jobs! I pay my medical aid on time, I expect my issues to be sorted out on time!</p>