Call Discovery rather than mail

I had an issue with an 'apparent' outstanding medical bill and spoke to Solomon Gwasira who was terribly helpful and quick to respond to my querie. I was only on the phone for a few minutes and he quickly wrote an letter to solve my querie. He apologized for the inconvenience and assured me that all would be in order going forward. Having to call Discovery always feels like a schlep with having to press 1 then 4 then hold, but if you have to talk to someone at Discovery, they are super helpful and quick to repsond (esspecially the men). Thanks Guys!