JS
Johann S
1 reviews | Active since Oct 2011
27 Nov 2020, 16:10
Call desk eats up your airtime
I am happy with discovery health except when having to phone in. I need information to help me decide on options. However when you call in and finally get a consultant you are put on hold for ages until your airtime runs out. What a waste of time calling in with anything but the simplest query. Still not to get the information I require!!!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
30 Nov 2020, 07:12Dear Johann
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply30 Nov 2020, 07:12
Official
Dear Johann
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
30 Nov 2020, 14:59Dear Johann
We contacted you to discuss your concerns.
Regards Discovery Health Servicing Team
We contacted you to discuss your concerns.
Regards Discovery Health Servicing Team
Discovery Health's reply30 Nov 2020, 14:59
Official
Dear Johann
We contacted you to discuss your concerns.
Regards Discovery Health Servicing Team
We contacted you to discuss your concerns.
Regards Discovery Health Servicing Team
JS
Johann S's updateReviewer Update
30 Nov 2020, 15:10Discovery contacted me and assisted me by arranging a call back from the appropriate department to assist with my query. They are understandably very busy this time of the year with queries before the big plan change season. I appreciated the call back and assistance from Discovery. Awaiting the call back.
JS
Johann S's update30 Nov 2020, 15:10
Reviewer Update
Discovery contacted me and assisted me by arranging a call back from the appropriate department to assist with my query. They are understandably very busy this time of the year with queries before the big plan change season. I appreciated the call back and assistance from Discovery. Awaiting the call back.
JS
Johann S's updateReviewer Update
30 Nov 2020, 18:13As promised I did receive the final call back today from Leah Govinder who assisted me and provided the detailed relevant information. I am really impressed with the service. Thank you.
JS
Johann S's update30 Nov 2020, 18:13
Reviewer Update
As promised I did receive the final call back today from Leah Govinder who assisted me and provided the detailed relevant information. I am really impressed with the service. Thank you.