Call Centre not listening

On more than one occasion they have incorrectly sent my chronic meds to DISCHEM CAPE ROAD PORT ELIZABETH instead of DISCHEM CLAREMONT WESTERN CAPE<br> Why are they so careless, & why don't they listen to me when I ask them not to make the same mistake over and over again?<br> <br> Suggestion: Just load CLEAR Dischem branch names / addresses onto your computer system. This is not a complicated thing to do.