Call centre nightmare

Item: Discovery Health
Rating: 1
Author: Doreth M

I am trying to talk to a call centre consultant as I need to get access to my elderly fathers discovery information, but when I finally get to a consultant via the IVR (nightmare), the phone goes to voicemail. I can't use any of the self service sites as I do not have the details. Please contact me urgently

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

15 Feb 2021, 14:24

Dear Doreth M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply15 Feb 2021, 14:24

Official

Dear Doreth M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

15 Feb 2021, 17:01

Dear Doreth M

We have contacted you and addressed your concern.

Regards Discovery Health Servicing Team

Discovery Health's reply15 Feb 2021, 17:01

Official

Dear Doreth M

We have contacted you and addressed your concern.

Regards Discovery Health Servicing Team