Call Centre Error Costs Me Money

<p>On 16/11/2016 I called the call center & spoke to Lihle ref nr : ***to update my KeyCare network GP to Dr Kilian Nienaber & Ass from 01/12/2016. But to my surprise I receive a bill from the Dr I selected saying the reason for shortfall is that I used an OUT OF NETWORK visit & must pay. So I call the call centre yesterday only to be told that my network Dr was a Dr Fourie even after I distinctly remember giving the Dr name, address for Dr Kilian Nienaber & Ass with practice nr. I would like Discovery Health to email me a copy of the recording asap so I can listen to it myself. I refuse to pay for an error if it was due to a mistake on Lihle's behalf. I await your correspondence via email.</p> <p> </p>