Call centre and increases pain

Getting through to a consultant is so painful. The automated system has bad call quality and takes an age to direct you to the right department or cuts out. Once you finally get to a consultant they are helpful but the problem is you may have lost patience before you can even get through to one of them. Discovery please sort this out and I will give you a 5 star because otherwise, I am happy with your service (although your annual increases have also been eye-watering -even with the delayed increase for this year).