call centre agents never answer calls

Good day please assist my husband Thabo Molete with his medical transaction history during 2011 and 2014.<br> <br> I am his wife and have been given consent to do enquiries on the membership, My id is ***.<br> <br> We have now moved him to my medical aid ***, The information requested is when he was on his own medical aid.<br> <br> Your help will be highly appreciated. I tried calling Remedy directly and the number *** is not being answered.