Call center service

@Discovery health you client service is alarming.... ref *** your agent by the name Andile was thse second agent we spoke to this morning just to send a tax certificate... we even gace her an alternative email, didn't she drop the line while we are waiting to see the email come... till now... i hope the saying we rocord calls gor security purposes really means you listen to the service your agents provide as well not just to cover yourselves.