Call Center Sales - Very Poor

<p>I decided to join Discovery Health medical aid after looking at their products on their website which im my opinion is very well presented however their inbound sales team does not live up to same.</p> <p>Firstly its not very professional to put on hold after every question I ask, that tells me the consultant either does not know the products and will not be able to give me the best possible advise.</p> <p>Secondly how do I make a deceision if a simple quotation and further information cannot me sent to me?</p> <p>The only way you will know how much it will cost (their normal monthly premium + late joiner fee + ????) is by filling out an application form which I havnt received as yet.</p> <p> </p> <p>Really Discovery??? Is this how you became the biggest medical aid provider in South Africa or do you just not care anymore now that you are the biggest?</p>