Call center mishaps

I'm conflicted at having to even lodge this complaint against Discovery Health because they've been there for me, great, helpful and supportive but just in these past 2 weeks alone I had to call in 6 times per day before my call gets answered. After following voice prompts the automated voice call message keep talking until it stops and that's 8 to 10 minutes per call. As much as I appreciate their support I also want to alert them to weakness in their systems. This can't go on forever. I don't even know how to rate this service but I'm giving them a 2