Call Center and Pre-Auth

<p>As i need to get an knee operation for my knee the medical aid say that it is a genrale exclusion as my knee is dislocating as im on the scheme for 5 years with no complaint but know this a big issue. I wil be walking limb for the rest of my life and with a brace..</p> <p>The lady told me this morning if the docter send an motivation letter it wound be garuented to be exepted by the medical board.</p> <p> </p> <p> </p> <p> </p> <p> </p>