Call Center agent let down

I called into Discovery to add my daughter who was just born yesterday to my medical scheme, and what an inconvenience I was to the call center agent.

I called at 10:50 and I was as polite as possible making sure that I could be transferred to the correct department to not waste anyones time. I eventually got to the Flexi Care department just to have the worst service from the agent. She was very uninterested that I want to give Discovery more of my money so I can cover a NEWBORN BABY.

And after she eventually did what I asked, she didn’t even have the curtsey to say thank you or goodbye, she just HUNG UP.

Is this what I’m paying for? Appalling