*********** call center

I joined Discovery in January 2024, and I am extremely disappointed. I have life insurance and medical aid, but have never been a client of the bank.

When I tried to log into my discovery health app, I got a message saying my contact details and ID number do not correspond. After numerous phone calls, it seems that my details were used to open a *****ulent account. I tried for months to resolve this issue, but each employee seems more *********** than the one before.

After 3 months, I finally managed to change my details on the system, but the OTP department have still not updated the details. Just getting hold of a human to speak to takes forever, and then I am left with promises that are still unresolved.

I am ready to cancel both my life insurance and medical aid, as I am so tired of struggling with incompetency.