*********** Call Center

I app**** for a Flexicare Policy yesterday. When I received the documents, I noted that the effective date was incorrect. I called and spoke to consultant that said that the consultant that issued the policy need to make the change and provide banking details for me to do EFT. As I did not get any update and feedback, I called multiple time to get through to a consultant. I eventually got through to Nokuthula who was not help full. I asked to speak to supervisor, and she decided to just place my call back in the Q. I did the same selection, and my call went back to her...she then decided to cut me off. I did get hold of new consultant (THabo) who now provided me contact name and sent message to Pearson. I am now just hoping that to get call back.