Hellopeter
Share Your Experience
KE
Koelsum E

1 reviews | Active since Feb 2018

02 May 2023, 15:05

Call backs from Agent never occured

I called Discovery 2 weeks ago in connection with a query. The last consultant I spoke to I think Ayandavis her name on the chronic side promised to call Diedericks physiothe****** and Morton and to my disappointment as pet thevcompanuesvtheybwere never called and she promised to call me back nothing like that happened. Quite disappoint that nothing has been sorted and my savings was taken instead of billing it on pmb.

0
Replies (3)
Discovery Health
Discovery Health's reply03 May 2023, 07:03
Official
Dear Koelsum E

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
KE
Koelsum E's update04 May 2023, 13:09
Reviewer Update
Good Afternoon Sephele was asked to solve the problem and it was not solved as she did her work to the it was Yonella that I am still waiting for a call back to sort out my problem. Discovery approved my visits on P M B and yet when the xrays and physiothe****** sent them the accounts they have odedty to take it from my savings and Yonella promised to sort it date no call back regarding my pmb. I also want to know why Discovery pay the mo ey to the principal member and not the client. Such an inconvenience everytime for us to pay it over. I am a very unhappy Discovery client and think it is time to change to a better medical aid.
Discovery Health
Discovery Health's reply05 May 2023, 16:54
Official
Dear Koelsum E

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team