********** by Discovery for over R20,000

After 24 years, I tried downgrading my Plan. Started in Jan , agent a bit economical with truth. Did not check vitality. FEB Get wacked with full premium, oh its in arrears so 2nd March will be new rate - Get walked against, now R4.000 down. Ask agent to reference to Manager , puts me on mute and leaves the call, agents won't escalate.... never.they will use a fellow agent as supervisor or just wait for you to put call down . You won't get a call back

Complained Feb about poor service - no reply March 3 think get full charge again , drive 40 km to the Discovery building

Call centre , expect you to phone and agent, really Ask nicely get a Manager.

Ok heres a Manager turns out next in line supervisor- first you a fool and we can lie to you. Start throwing tantrum - staff all think its funny. Nobody in charge of centre. No going for about repeat three . Then get a Manager Moha@@d , supposed to be a manager. Repeat whole thing again 4gh time, he of course can't comprehend has not been briefed by agent on the floor. Everything doing the security check .

Asked please put of speaker, why let other members know what they about.

They agree I should have been charged less but I have vitality from 2019 - they have all the data have never sent a hey you not training , you not xyz

Quickly say you get a notification of your policy, Medical aid . Oh yes the vitality is ar the back ,you should know that. R5000 x 5 R25,000 down now plus the R4,000 Chap says no if you want to cancel you need to give notice , ok and pay.

Member down R27,000 due to errors and omissions let's be courteous.

"Manager " agent can't say or waive one payments R450 odd , so was he the right level clearly not.

Deliberately making a scene, get threatened that if I dont calm down I will be thrown out Ok give me a room, nothing available,

What a false..... Suddenly they can motivate for write off but you need to perform and make a noise first....

He will find our and phone back. AGENT IN CALL CENTRE SAYS THEY WILL PHONE . I say you can't guarantee that and true to form Absolutely nothing

Pathetic ,agents full on false and where are the values when you ask three or four times send still get a glorified supervisor (well I hope).

Have to start again as what a waste of time Discovery your arrogance is only surpassed by the mocking way your care centre staff interact with irate members.

How can you not have a Office , sound proof all busy with people just waiting , whats the point of having booths for load members , clearly upset........

Threatened with removal by security is more important than resolving me.ber issues

Also if a member asks for a Manager why must you go through two pathetic attempts with agents

Suppose Discovery is so big that dont care. This is not the first time I have lost .

DO THEY CARE .......