Buys family

On the 25 th of February 2019 a request was sent by the Oncologist to Discovery medical aid for our son Jaco Buys Member Number ********** 50 for approval of medication for cancer treatment! This Doctor has been treating Jaco since September 2017 with extremely positive results. Endless requests for authority was done therafter with promises given from the Oncology call centre for approval within a week and then 72 hours. The promised 72 hours which was Friday the 8th March 2019 has expited. Today is the 14th of March NO reply from Discovery medical aid. The call centre personnel is not properly trained and queries has to be referred to a manager every time The medical aid does not pay my phone bill!! What happened to the excellent service over all these years? Pull up your socks Discovery medical aid.Your members pay extremely high membership fees and the service is disgusting!