Business not responding

Hi

Can you please urgently call me back, I was on call with your agent Grant and the call cut but he never called me back. My cover says suspended as the debit order bounced because the amount that you tried to deduct is incorrect. I switched to the KeyCare Start plan because I could not afford to cover myself and my baby on Essential Smart. I then received confirmation of the change and confirmation in email stating that on 1 June my premium will be R1464.However you tried to deduct R2800 from my account which I do not have and therefore obviously the debit bounced. Could you please call me back urgently.

I have tried reaching out via social media(Twitter and Facebook) and now am trying here.