Bureaucracy at its level best - pathetic!

In order to change banking details of two members (same banking details for both) all the relevant forms were submitted, as well as the I.D. documents. On one page all the information was completed - but Discovery will not process the request for banking details to be changed unless TWO forms are completed. Try phoning them - joke. Try emailing them and it takes forever. I swear that they are worse than a government department - and they refuse to escalate my query to someone of intelligence to make a decision. Shockingly bad service if I am ever asked for an opinion! I notice that Discovery has lots of bad comments posted about them - scary stuff!