Bunch of lies, ending up in major burden on YOUR clients

To start off my son was assaulted and we had a long road to recovery with additional requirements and or appointments with doctors post. Now we called the call center was transferred to two departments only to provide the respective codes that doctors have. I was advise all the codes provided and based on the prior authorization that this is covered under severe dentistry. So we are requested to submit the estimate, which we did for two practices.

Did this, now it seems this is not the case and we are left with major burdens which we could have prevented if the other option was selected prior to undergoing the operation from the start.

Calling the call center again is becoming a nightmare as it seems no one can assist us. Is there any one that can look at this case and assist