Broker Vrs Discovery - COMMUNICATION IS DIFFERENT

Good Day

I joined Discovery in September, and stated all the relevant information that they required in order to underwrite my policy. I was True and honest. i stated that my dependent was diagnosed with early onset of pneumonia and the broker Jenus Health stated that i would have to take him to the doc to get a letter stating the dates and that he is no longer going for treatment. (He was diagnosed more than a year ago) - i did what i was told and sent the letter to my broker. he then sent me an email back stating that no waiting periods were set and everything was in order. on the 6th of November, i got an email from a lady at Discovery stating that there are now specific waiting periods for my dependent until August next year. My concern is that THEY HAVE CHANGED THEIR MIND, when everything was already in order. she states that she tried to contact me, which is not the truth. I did not sign the documentation she sent to me as i wanted to appeal and dispute the matter as i have relevant proof and communication stating that there was no exclusions. She then contacted my broker from Jenus and told me that it was a typing error. this i do not believe. i have requested a a member certificate off of the online site for Discovery where i see that the conditions have been set in place. WHERE I DID NOT SIGN any documents that agree to the change. I need this sorted out and we are supposed to TRUST a medical aid with our LIFE and how i can do that if they CHANGE THEIR MIND about an exclusion!!!

i Trust that someone will be in contact with me to dispute this matter and help me go further with it.