BROKER COMPLAINT

I am a broker. Submitted broker appointment for client on 24 November. Followed up yesterday - nothing has been done. Consultant tells me I need resend the broker appointment form to the team leader. I sent it and ref no received ***. Phone Discovery Health this morning. Agent tells me appointment still not done. She tells me she also cannot load a comment on their system, but I know out of experience this is not true. They can always load comments for information regarding the particular client. I urgently need information to help the client with an urgent query he has. Apparently Discovery Health is not willing to help.