Broken website and app - BUT you can only order medication using the website and app!

Absolutely pathetic. They have gone "fully digital", so one can only order medication via the website or the app. Neither of these are working and there is no other way to contact anyone to order medication.

The call center cannot assist with ordering medication.

There is no email address to contact either.

The discovery help Whatsapp thing is some sort of AI bot that responds with obviously pre-recorderd answers that have very little to do with the actual questions I asked it.

So yesterday I uploaded my prescription on medxpress and then I got an email saying that the prescription is invalid because there is no date (which is nonsense - the date is clearly visible on the second page)

Today I tried again, but now the website and app are both broken. The website says "we are experiencing technical difficulties, please try again later" and the app says "Could not retrieve information".

If a company wants to go fully digital, they should first check that their website and apps work as expected!