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CRAIG C

1 reviews | Active since Mar 2009

19 Jun 2021, 14:48

Bring back Dr Connect

Why would Discovery stop Dr Connect when it worked so effectively, a few months back I was talking face to face with a Doctor in a different province in less than 5 minutes using Dr Connect....the new Connected Care app is not suitable to find instant online help, I spent over an hour after getting advice from help desk to no avail, I eventually sent my Wife with R850 to get tested asap as we were planning a getaway and could not wait any longer. I dont think trying a new platform in a pandemic is a good idea, peoples lives are at risk and sometimes we need to get quick access to a Doctor....with Connected Care I can assure you this will not happen. Please bring back Dr Connect until the pandemic is at least over.

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Replies (4)
Discovery Health
Discovery Health's reply21 Jun 2021, 08:12
Official
Dear Craig C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
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CRAIG C's update21 Jun 2021, 10:15
Reviewer Update
Thanks for your reply..I have just spoken to Cebokasi from Discovery Health and challenged her to find me an Doctor that could help me online immediately...she was unable to find any Doctor to help me online period...never mind immediately , with the old Dr Connect I was talking face to face with a Doctor in less than two minutes. I suggest Discovery does something about this very quickly before the media finds out and starts asking questions, peoples lives are at risk.
CC
CRAIG C's update22 Jun 2021, 08:17
Reviewer Update
Got this mail from Discovery this morning regarding Connected Care..." Please accept my apology for any inconvenience coursed. Please note that connected care is for the registration of Covid- 19 vaccinations not for consultations. "(sic). My next question is.... what platform must we then use to connect to a Doctor online since you discarded Dr Connect?
Discovery Health
Discovery Health's reply09 Jul 2021, 16:54
Official
Dear Craig C 
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team