IB
Irene B

1 reviews | Active since Jan 2019

03 Jan 2019, 16:01

Breast Pump Reimbur*****t - Purely a Sales Gimmick

One of the maternity benefits listed as part of the Classic Priority plan, is reimbur*****t for purchasing of a breast pump - which appears to be merely a sales gimmick, since actually getting reimbursed for said products is made to be an impossible task. After 6 email interactions (each with their respective 2-3 workday turnaround time, starting on the 15th of December 2018) and numerous telephonic conversation (since no one even bothers to respond to the claims submitted via email), Discovery Health keeps finding reasons not to process the claim (from the product being purchased from the wrong store, up to the quality of the documents uploaded not being adequate, with a side accusation of ***** even being thrown in).

0
Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2019, 16:10
Official
 
 Dear *** 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply07 Jan 2019, 16:13
Official
Dear ***

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team