LV
Llewellan V

1 reviews | Active since Jul 2022

25 Jul 2022, 08:47

Bot Bot Not

Dear Discovery

Dont be like Telkom and make it impossible for someone who is not in country to self fulfil and cancel a service. Bots are not the answer. A number that must be dialed from overseas is not the answer. A simple cancel button on my profile will suffice or an e mail address that I can contact. Rethink your model, its flawed. The cheek to still ask for a months notice after making me wheel spin with Bots, while Im not covered is also mind boggling. We are adults, we can subscribe and cancel services. Make it easy. Unless you purposefully trying not to, in that case you doing well. Go Telkom, I mean Discovery. Ps, you wont be able to reach me on the below number because Hello Peter has the same disease and only allows a SA number input. Go figure......Bon Voyage

0
Replies (2)
Discovery Health
Discovery Health's reply25 Jul 2022, 10:06
Official
Dear Llewellan V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply26 Jul 2022, 14:09
Official
Dear Llewellan V
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team