BP
Ben P
1 reviews | Active since Mar 2009
18 May 2015, 14:44
Blown away by your call centre staff member.
I just want to commend Nwor from your call centre. <br> <br> I spoke to him earlier to today on the phone about a problem I've been having with a claim - to be honest I wasn't very nice and on the phone. It wasn't his fault but he remained calm and helpful, even offering to phone me back because he saw I was on my cellphone. He then offered to phone the supplier and and phone me back, which he did. <br> <br> He remained calm and collected and went above and beyond the call of duty. Despite my tirade he was still willing to help resolve the issue. I just wanted to say thank you. <br> <br> Well done Nwor, you are an asset to Discovery Health.
Helpful (0)
Replies (1)0
Replies (1)Discovery Health's replyOfficial
19 May 2015, 14:43Hello benob1,
Thank you for the wonderful praise that we received from you for our valued staff member. We are proud that he is living the Discovery Values as we strive for Service Excellence! We do appreciate that you took the time to acknowledge his efficient service.
Regards
Arthi
Thank you for the wonderful praise that we received from you for our valued staff member. We are proud that he is living the Discovery Values as we strive for Service Excellence! We do appreciate that you took the time to acknowledge his efficient service.
Regards
Arthi
Discovery Health's reply19 May 2015, 14:43
Official
Hello benob1,
Thank you for the wonderful praise that we received from you for our valued staff member. We are proud that he is living the Discovery Values as we strive for Service Excellence! We do appreciate that you took the time to acknowledge his efficient service.
Regards
Arthi
Thank you for the wonderful praise that we received from you for our valued staff member. We are proud that he is living the Discovery Values as we strive for Service Excellence! We do appreciate that you took the time to acknowledge his efficient service.
Regards
Arthi
