LM
Lianta M
1 reviews | Active since Dec 2012
20 Jan 2016, 14:29
Blown away by good customer service
I had the unfortunate experience of 2 claims being rejected. Upon calling Discovery to resubmit, a gentleman by the name of Nathan Naidoo, assisted me. He resubmitted & told me that he will call back with feedback in the new week. All I can say is \Wow!"My claims were successfully processed & Nathan called back as promised"
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Discovery Health's replyOfficial
20 Jan 2016, 17:56Hello Liantam,
Thank you for taking the time to post this wonderful feedback.
We are really proud of Nathan and the service he delivered to ensuring that your query was resolved. We always strive to deliver service of this nature and Nathan has provided this by going the extra mile.
We will be sure to let him and his manager so that he gets the recognition he deserves.
Regards
Rishana
Thank you for taking the time to post this wonderful feedback.
We are really proud of Nathan and the service he delivered to ensuring that your query was resolved. We always strive to deliver service of this nature and Nathan has provided this by going the extra mile.
We will be sure to let him and his manager so that he gets the recognition he deserves.
Regards
Rishana
Discovery Health's reply20 Jan 2016, 17:56
Official
Hello Liantam,
Thank you for taking the time to post this wonderful feedback.
We are really proud of Nathan and the service he delivered to ensuring that your query was resolved. We always strive to deliver service of this nature and Nathan has provided this by going the extra mile.
We will be sure to let him and his manager so that he gets the recognition he deserves.
Regards
Rishana
Thank you for taking the time to post this wonderful feedback.
We are really proud of Nathan and the service he delivered to ensuring that your query was resolved. We always strive to deliver service of this nature and Nathan has provided this by going the extra mile.
We will be sure to let him and his manager so that he gets the recognition he deserves.
Regards
Rishana