Blocking access to the app for no reason.

Item: Discovery Health
Rating: 1

A new phone and I'm trying to set up the app. But Discovery doesn't want me to be able to log in. They pretend they're sending an OTP to my phone, but never bother to send one.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

22 Jul 2025, 06:55

Dear Craig C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply22 Jul 2025, 06:55

Official

Dear Craig C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Jul 2025, 14:33

Dear Craig

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team

Discovery Health's reply23 Jul 2025, 14:33

Official

Dear Craig

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team

's updateReviewer Update

23 Jul 2025, 14:45

Yes, an email saying that I should email them. Par for the course for discovery, of course, not bothering to attempt to be useful.

's update23 Jul 2025, 14:45

Reviewer Update

Yes, an email saying that I should email them. Par for the course for discovery, of course, not bothering to attempt to be useful.

Discovery Health's replyOfficial

28 Jul 2025, 15:58

Dear Craig C

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Jul 2025, 15:58

Official

Dear Craig C

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team