Blind payments & avoiding resolution to submit you for BAD DEBT
<p>It has been two months now of trying to resolve the simplest of queries. I'm trying to find out why they can't deduct the overspent medical savings from my CURRENT SAME medical aid plan, and I'm trying to find out WHICH medications I purchased that put me in this debt. I have 17 e-mails asking Discovery these questions, and they refuse to answer me and then keep threatening to blacken my credit rating! DISCOVERY IF YOU ANSWER YOUR CUSTOMERS YOU WON'T HAVE TO BLACKLIST THEM! Seriously, your sucky customer service s****s gets an innocent customer BAD DEBT? TELL ME WHAT MEDICATIONS I'M PAYING YOU FOR AND I'm HAPPY. This doesn't have to take two months, I even e-mailed the executives and get NOTHING. </p>
Dear RosieM0
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear RosieM0
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Could you please e-mail me what I'm asking for instead of just "We've tried contacting you, please call us."
IT IS MY LEGAL RIGHT TO RECEIVE THE REQUESTED DOCUMENTATION, I don't know WHY you're HIDING such a simple answer!
Which medications/doctors ( ITEMIZED ) do I still owe you for, and Why can't you just pull the funds from my CURRENT medical aid savings?? I have already sent you the PDF records I was using and have explained WHY it does not amount to the number you're asking me to pay.
I have not left Discovery and I continue to pay you, so asking for a blind amount of R700 and refusing to provide any kind of supporting documentation, then threatening BLACKLISTING and doing everything you can for two months to AVOID answering a simple question is RIDICULOUS!
Could you please e-mail me what I'm asking for instead of just "We've tried contacting you, please call us."
IT IS MY LEGAL RIGHT TO RECEIVE THE REQUESTED DOCUMENTATION, I don't know WHY you're HIDING such a simple answer!
Which medications/doctors ( ITEMIZED ) do I still owe you for, and Why can't you just pull the funds from my CURRENT medical aid savings?? I have already sent you the PDF records I was using and have explained WHY it does not amount to the number you're asking me to pay.
I have not left Discovery and I continue to pay you, so asking for a blind amount of R700 and refusing to provide any kind of supporting documentation, then threatening BLACKLISTING and doing everything you can for two months to AVOID answering a simple question is RIDICULOUS!
Dear RosieM0
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Dear RosieM0
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team