Blatant lies!

I called the contact centre yesterday to find out what my 2018 self-payment gap would be. After waiting 17 minutes while the idiot on the other end waffled about how the annual threshold DISCOVERY sent me on e-mail was wrong and he would get to the bottom of it, he says his system is frozen and he will call me back in half an hour "in his tea-time" with an answer. I questioned the fact that he would call me back as it's an inbound call centre but he was adamant that he would do so. When I asked his surname he said he wasn't sure he was allowed to give that out (smh). I said I'm not asking for your cell number, there might be more than one Thabang there, which is when he provided his surname of Mbenge. Needless to say, lying useless Thabang Mbenge did not call me back, which is a typical attitude of Discovery staff.

Thanks Fedhealth for the quote.