Bitter taste all around

Don’t bother further, yesterday we had a bitter taste in our mouths, today your company has solidified why we should definitely move to another medical aid. We actually contacted Discovery today and went through 3 people. The first man was lovely and put us through to a woman who was also very decent, then we came through to another man who was so so nasty, impatient and rude. He told us that we need to give 30 days notice (which we can understand) but on that same point we said but we didn’t receive that same courtesy of receiving a notice that our medical aid price will rise with over R500 (which is according to this man “a very small amount”) and he just kept repeating that a 30 day notice is needed in an increasingly loud tone and in a very rude manner.

We will never be Discovery clients again and will definitely not suggest Discovery medical aid to anyone. This is truly disgusting behaviour. Don’t bother giving that generic “we will look into this” message as we all know that doesn’t happen otherwise your numbers and ratings wouldn’t be in a constant decline. Have the day you deserve.